TING TING Fashion
Important Info
All the important bits

Important Info


Returns Policy
All our items have a full quality guarantee and no quibble returns policy.

QUALITY GUARANTEE
Quality teams have undertaken vigorous testing across all our items for sale. Testing for colourfastness, fit and abrasion are just a few of the quality hurdles every item must ‘pass’. As a result returns are now at an all time low. However if you are not 100% happy with the quality of any item we also have a no quibble returns policy.

UK RETURNS
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear if the packaging seal has been broken or removed.

You are required to return unwanted orders at your own cost.

Under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order. In this case, we will provide a full refund but you must return the cancelled items to us before we do so. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

RETURNS BY POST
Email or call us to obtain your Returns Authorisation Code – no returns will be accepted without a returns number.

UK Customers and customers outside of the UK: Fill in the returns label included inside your delivery and attach to your package.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items.

Your refund will be processed once your goods are received into our warehouse. Please note that it may take 3-5 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Ting Ting Fashion. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

You can contact our Customer Care for a returns number or for any other reason on: info@tingtingfashion.com. Please include your reference number for each order, your full name, billing address and phone number in your email.

Note: You will be unable to get a Returns Authorisation Code from us if more than 14 days has passed since you received the items.

STATUTORY RIGHTS
Your UK statutory rights are not affected by our returns policy.

Shipping & Delivery
Once your order has been confirmed, our warehouse will pick and pack your items and then you will receive a despatch confirmation email.
Your confirmation of despatch email will contain your tracking details.

Ting Ting Fashion provides Free standard delivery within the UK. Next day delivery is available for all orders made before 2:00 pm Monday to Thursday (excluding bank holidays). Please note that any Next Day Orders made after 2pm on Thursday will be delivered the following Monday (the next working day).

Ting Ting Fashion also delivers to all European countries. With a minimum purchase of £80.00 or more at TingTingFashion.com, shipping will be at no cost to you. Please note that you must purchase a total of £80.00 or more worth of merchandise before taxes, shipping and handling.

  • UK Standard FREE (2-5 days)
  • UK Next Day £7.95
  • EU Standard FREE (4-5 days) for orders over £100.00
  • EU Standard £14.95 (4-5 days) for orders below £100.00

Offers are effective from Jan 2014 and are non-transferable without consent by TingTingFashion.com.

Please note that an order can be delivered to a neighbour, in case a delivery attempt is unsuccessful. Delivery to a neighbour’s address is upon judgment of the driver. You will be notified of the delivery to an alternate address.

To estimate when a package will be delivered, the following should be considered:

Credit card authorisation and address verification must be received prior to order processing, and may take up to 48 hours.

Orders of Out of Stock item(s), may take an additional 2 to 5 business days to process and ship.

Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 3 working days from your order date please contact Customer Care at info@tingtingfashion.com.

A signature is needed on delivery by our courier. If you are not in when the delivery arrives, our courier will leave a delivery note with information on how to rearrange delivery times.

CORRECT SHIPPING ADDRESS
Please make sure that the shipping address is correct as we are unable to amend order information once your goods have left our warehouse and are on the way to you.

CUSTOMS CHARGES
All orders are shipped from the UK.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are unable to predict the charges and the recipient is liable for the payment of import duties, customs and local sales tax. Contact your local customs office for more information on potential charges.


Size Guide
Here’s a quick measuring guide to help you choose your very best size in this new range of fits.

  • Place a piece of blank paper on a flat surface.
  • Place your foot on the paper. Wear the same type of sock or stocking that you plan on wearing with the shoe.
    Example: barefoot for sandals, thick socks for winter boots.
  • Using a pencil, place a mark at the end of your heel and the tip of your longest toe.
  • Measure the length between the marks.
  • Use the chart below to find your size.

If your measurements are between two sizes, or you find one foot’s measurement is larger than the other, always move up to the larger size.

UK size 3 4 5 6 7 8 9
European size 36 37 38 39 40 41 42
Measurements (cm) 23.5 24.0 24.5 25.0 25.5 26.0 26.5

 


Ordering and Payments
You can pay with any major debit card, Mastercard or Visa credit card. Please make sure your email address is correct and your mailbox is working properly, as all order confirmations are sent to that email address.

Here’s a legal bit we have to include any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Please note in particular that:

We can’t accept orders from anyone aged under 18.

We do our best to make sure all details (including prices) displayed on this web site are correct and up to date, but we have to point out that we cannot be held responsible for their accuracy. Please make sure that, prior to placing an order, you’ve checked all the relevant details about the products you’ve chosen in case any of these details have changed since you last visited us online.

All products displayed on this web site are subject to availability.

All prices are inclusive of UK VAT (but they do not include delivery charges – see our Delivery section.

Your payment card will be debited immediately (our bank manager made us put this bit in).

No statement on our web site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law (so that’s alright, then).

Cancellation
You can cancel your order within seven working days of receipt of the goods (of course, we’d rather you didn’t, but you have a legal right to do this under something called the distance selling regulations).

Privacy and Data Protection
This lot will hopefully put your mind at rest. We’re sorry for the legalistic tone, but it seems the best way to make everything as clear as possible.

​About Us
The information you provide us will be held by Ting Ting Fashion and not by any third parties.

​Use of Your Information
The information you provide on this site may be held and used by us for any of the following purposes:

  • Order processing
  • Administration of customers’ orders and/or accounts
  • Dealing with enquiries or complaints
  • Crime and fraud prevention
  • Marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via our site) for sending information to you about our products from time to time

In addition, we may use information about you provided by credit reference agencies to help us make credit decisions and to prevent fraud.

Disclosures of Your Information
We will not disclose your information to any other companies other than those belonging to the same group of companies. We may disclose your information to credit agencies and to other people in relation to enquiries concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders or as may be required by law or legal proceedings.

Discounts and Offers
Please note that the discount percentages displayed are rounded off figures. Discount cash offers always require a minimum spend amount except stated otherwise.
Please note, discounts cannot be applied after you have made your purchase. To claim your discount please make sure you enter your discount at checkout, we cannot refund your discount amount in retrospect after you have made your pruchase.